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A standardised patient study of primary healthcare services

Tintu T James, Mala Ramanathan

DOI: 10.20529/IJME.2013.039


There is little evidence on the quality of care patients receive in clinics in resource-poor settings. This study reports on the quality of primary care services in the public and private sectors in India, using about 926 clinical interventions between 305 medical care providers and 22 unannounced standardised patients in rural and urban settings.

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