The Consumer Protection Act, 2019: A critical analysis from a medical practitioner’s perspective

A Journal of Healthcare Ethics & Humanities. Published since 1993 by Forum for Medical Ethics Society.
Peer-reviewed. Indexed in Medline, PubMed, The Philosopher’s Index, Scopus.

ISSN: 0975-5691 (Online); 0974-8466 (Print) RNI Reg No. MAHENG/2016/67188


Dublin Core		PKP Metadata Items	Metadata for this Document

1.	Title	Title of document	COMMENTARY: The Consumer Protection Act, 2019: A critical analysis from a medical practitioner’s perspective

2.	Creator	Author's name, affiliation, country	Bhavika Vajawat; Department of Psychiatry, National Institute of Mental Health & Neurosciences, Bengaluru, Karnataka, INDIA;

3.	Subject	Discipline(s)

3.	Subject	Keyword(s)

4.	Description	Abstract	The landmark judgment in the case of Indian Medical Association v VP Shantha in 1995 brought the medical profession under the ambit of the Consumer Protection Act, 1986. The Consumer Protection Act, 1986, was later repealed and replaced by the Consumer Protection Act, 2019. This article delves into the implications of the 2019 Act, highlighting significant changes in its scope, including the expansion of the definition of "consumer" and the incorporation of telemarketing and e-commerce within its ambit. Moreover, the amendments affect pecuniary jurisdiction, grounds for litigation, and introduce mediation cells, and the Central Consumer Protection Authority (CCPA). This article underscores concerns related to an increase in frivolous cases against medical practitioners and in defensive practice, ultimately impacting the overall quality of patient care. Recommendations for timely redressal and safeguards against unwarranted litigation are proposed to mitigate the adverse implications of the amended Act and ensure the well-being of both healthcare providers and patients.

5.	Publisher	Organizing agency, location	Forum for Medical Ethics Society

6.	Contributor	Sponsor(s)

7.	Date	(YYYY-MM-DD)	2023-11-27

8.	Type	Status & genre

8.	Type	Type

9.	Format	File format	HTML , PDF

10.	Identifier	Uniform Resource Identifier	https://ijme.in/articles/comment-the-consumer-protection-act-2019-a-critical-analysis-from-a-medical-practitioners-perspective/

11.	Source	Title; vol., no. (year)	Indian Journal of Medical Ethics;: Strengthening autonomy in law and bioethics

12.	Language	English=en	en

13.	Relation	Supp. Files

14.	Coverage	Geo-spatial location, chronological period, research sample (gender, age, etc.)

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